Travel Information Aide II, Supervisor

The Maryland Department of Commerce is seeking qualified applicants for a Travel Information Aide II position within the Office of Tourism Development for the Youghiogheny Overlook Welcome Center.

This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.

GRADE
9

LOCATION OF POSITION
Youghiogheny Overlook Welcome Center
I-68 Eastbound MM#6 Friendsville, MD 21531

POSITION DUTIES
This position is responsible for the efficient and effective operations of the Youghiogheny Overlook Welcome Center. Operations are executed in accordance with Office of Tourism Development (OTD)’s Annual Marketing and Development Plan. The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties. Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures. Additional duties include but are not limited to Project Management and Tourism Industry Outreach. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in: 

Market Expansion through external customer acquisition as a Welcome Center Supervisor and travel counselor. 
Maximizing Opportunities and Leveraging Partnerships through stakeholder outreach programs and projects.

MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of high school equivalency certificate

Experience: Three (3) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)

SELECTIVE QUALIFICATIONS
The Welcome Center operates Thursday to Monday weekly, from 8:00 AM to 4:30 PM. Please note that working hours include weekends, and applicants must be able to frequently lift and/or move up to 50 pounds.

DESIRED OR PREFERRED QUALIFICATIONS
1. Proven experience and proficiency with computer and software skills.

2. Experience in assisting the development of policies and procedures within a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)

3. One (1) year of experience involving management of a program and/or supervising staff.

4. Ability to apply knowledge of Maryland’s history, Geography, and Public Tourism Information to effectively assist visitors including interpreting maps, providing directional guidance, identifying local accommodations, etc.

SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS

CLICK HERE TO APPLY ONLINE.